.top-ticket-badge{min-width:19px;height:19px;padding:0 5px;border-radius:999px;display:inline-grid;place-items:center;background:#e65353;color:#fff;font-size:10px;font-weight:850;box-shadow:0 0 0 3px color-mix(in srgb,#e65353 14%,transparent)}.new-ticket-alert{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:16px;margin:-10px 0 24px;padding:17px 20px;border:1px solid #efd39a;border-radius:16px;background:linear-gradient(135deg,#fff9eb,var(--surface));color:var(--ink);text-decoration:none;box-shadow:var(--premium-shadow);transition:.2s}.new-ticket-alert:hover{transform:translateY(-2px);border-color:#e4b75d}.new-ticket-alert strong{font:750 15px "Manrope"}.new-ticket-alert p{margin:4px 0 0;color:var(--muted);font-size:12px}.alert-action{display:flex;align-items:center;gap:7px;color:var(--navy);font-size:12px;font-weight:800}.alert-action svg{width:15px;height:15px;fill:none;stroke:currentColor;stroke-width:2}.ticket-status-summary{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin-bottom:22px}.ticket-status-summary a{display:flex;align-items:center;gap:10px;padding:15px;border:1px solid var(--line);border-radius:13px;background:var(--surface);color:var(--muted);text-decoration:none}.ticket-status-summary strong{font:800 22px "Manrope";color:var(--ink)}.ticket-status-summary span{font-size:12px;font-weight:750}.ticket-workflow-groups{display:grid;gap:22px}.ticket-status-group{scroll-margin-top:105px;border:1px solid var(--line);border-radius:18px;background:color-mix(in srgb,var(--surface) 78%,transparent);overflow:hidden}.ticket-status-group>header{display:flex;justify-content:space-between;align-items:center;padding:18px 21px;border-bottom:1px solid var(--line);background:var(--surface)}.ticket-status-group>header>div{display:flex;align-items:center;gap:12px}.ticket-status-group>header h2{font:750 18px "Manrope";margin:0}.ticket-status-group>header p{margin:3px 0 0;color:var(--muted);font-size:11px}.ticket-status-group>header>strong{width:31px;height:31px;border-radius:9px;display:grid;place-items:center;background:var(--bg);font-size:13px}.workflow-dot{width:11px;height:11px;border-radius:50%;background:#8aa0ad;box-shadow:0 0 0 5px color-mix(in srgb,#8aa0ad 15%,transparent)}.workflow-dot.status-new{background:#e65353}.workflow-dot.status-in_progress{background:#2189c4}.workflow-dot.status-paused{background:#d99a2b}.workflow-dot.status-answered{background:#12a99f}.workflow-dot.status-closed{background:#78858d}.ticket-status-group .admin-ticket-list{padding:14px;display:grid;gap:12px}.ticket-status-group .ticket-admin-card{margin:0;border-radius:14px}.ticket-admin-card.is-new{border-left:4px solid #e65353}.ticket-admin-head h3{font:750 18px "Manrope";margin:9px 0 5px}.ticket-admin-head>label{min-width:190px;font-size:11px}.ticket-admin-head select{margin-top:5px}.ticket-description{padding:14px;border-radius:10px;background:var(--bg);color:var(--muted);line-height:1.6}.ticket-admin-card .form-actions{align-items:center;justify-content:space-between}.ticket-admin-card .form-actions small{color:var(--muted)}.client-ticket-list{display:grid;gap:13px}.client-ticket-card{display:flex;align-items:center;justify-content:space-between;gap:24px;padding:22px;background:var(--surface);border:1px solid var(--line);border-radius:16px;box-shadow:var(--premium-shadow)}.client-ticket-card>div{min-width:0}.client-ticket-card small{margin-left:9px;color:var(--muted)}.client-ticket-card h2{font:750 18px "Manrope";margin:13px 0 6px}.client-ticket-card p{color:var(--muted);margin:0 0 10px}.client-ticket-card time{font-size:11px;color:var(--muted)}.ticket-status-new{background:#fdeaea;color:#b33b3b}.ticket-status-in_progress{background:#e8f3fb;color:#236d9c}.ticket-status-paused{background:#fff3dc;color:#9a6516}.ticket-status-answered{background:var(--teal-soft);color:#08766f}.ticket-status-closed{background:#edf0f2;color:#5c6870}[data-theme="dark"] .new-ticket-alert{background:linear-gradient(135deg,#3b311d,var(--surface));border-color:#65502b}[data-theme="dark"] .ticket-status-new{background:#47272b;color:#ff9b9b}[data-theme="dark"] .ticket-status-in_progress{background:#173950;color:#75b7e7}[data-theme="dark"] .ticket-status-closed{background:#27343a;color:#b9c5ca}@media(max-width:950px){.ticket-status-summary{grid-template-columns:repeat(2,1fr)}}@media(max-width:700px){.new-ticket-alert{grid-template-columns:auto 1fr}.alert-action{grid-column:2}.ticket-status-summary{grid-template-columns:1fr}.ticket-admin-head,.client-ticket-card{align-items:flex-start;flex-direction:column}.ticket-admin-head>label{width:100%}.client-ticket-card form,.client-ticket-card form .btn{width:100%}}
.ticket-compact-list{display:grid}.ticket-status-group .ticket-compact-list{padding:0}.ticket-compact-row{display:grid;grid-template-columns:95px minmax(180px,1fr) auto 125px 32px;gap:15px;align-items:center;padding:15px 18px;border-bottom:1px solid var(--line);background:var(--surface);color:var(--ink);text-decoration:none;transition:background .18s,border-color .18s}.ticket-compact-row:last-child{border-bottom:0}.ticket-compact-row:hover{background:color-mix(in srgb,var(--surface) 90%,var(--teal-soft))}.ticket-compact-row.is-new{box-shadow:inset 4px 0 #e65353}.ticket-code{font-size:11px;font-weight:850;color:var(--navy)}.ticket-compact-row>div{display:grid;gap:4px;min-width:0}.ticket-compact-row>div strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font:750 14px "Manrope"}.ticket-compact-row>div small,.ticket-compact-row time{color:var(--muted);font-size:11px}.ticket-priority{padding:5px 8px;border-radius:999px;background:var(--bg);font-size:10px;font-weight:750}.priority-high{background:#fdeaea;color:#b33b3b}.ticket-row-arrow{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:var(--bg);color:var(--navy)}.ticket-row-arrow svg{width:14px;height:14px;fill:none;stroke:currentColor;stroke-width:2}.client-ticket-compact-list{overflow:hidden;border:1px solid var(--line);border-radius:16px;box-shadow:var(--premium-shadow)}.ticket-detail-layout{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(300px,.65fr);gap:20px;align-items:start}.ticket-conversation,.ticket-facts{background:var(--surface);border:1px solid var(--line);border-radius:18px;box-shadow:var(--premium-shadow)}.ticket-origin{padding:24px;border-bottom:1px solid var(--line)}.ticket-origin>p{font-size:15px;line-height:1.7;color:var(--ink);margin:18px 0 10px}.ticket-origin small{color:var(--muted)}.ticket-conversation>h2{font:750 18px "Manrope";margin:24px 24px 12px}.message-thread{display:grid;gap:12px;padding:0 24px 24px}.ticket-message{max-width:86%;padding:15px 17px;border-radius:14px;background:var(--bg);border:1px solid var(--line)}.ticket-message.from-admin{justify-self:end;background:color-mix(in srgb,var(--teal-soft) 70%,var(--surface));border-color:color-mix(in srgb,var(--teal) 22%,var(--line))}.ticket-message header{display:flex;align-items:center;gap:8px;margin-bottom:8px}.ticket-message header strong{font-size:12px}.ticket-message header span{color:var(--muted);font-size:10px}.ticket-message p{margin:0;line-height:1.55;font-size:13px}.ticket-message time{display:block;margin-top:9px;color:var(--muted);font-size:10px}.ticket-management{display:grid;gap:14px;position:sticky;top:20px}.ticket-management .form-card h2{font:750 18px "Manrope";margin:0}.ticket-facts{padding:20px;display:grid;gap:13px}.ticket-facts h3{font:750 16px "Manrope";margin:0 0 5px}.ticket-facts span{display:grid;gap:3px;padding-bottom:10px;border-bottom:1px solid var(--line)}.ticket-facts span:last-child{border-bottom:0}.ticket-facts small{color:var(--muted);font-size:10px}.ticket-facts strong{font-size:12px}.reopen-card h3{font:750 17px "Manrope";margin:0}.reopen-card p{margin:0;color:var(--muted);font-size:12px;line-height:1.5}@media(max-width:900px){.ticket-detail-layout{grid-template-columns:1fr}.ticket-management{position:static}}@media(max-width:700px){.ticket-compact-row{grid-template-columns:80px 1fr 30px}.ticket-compact-row>.ticket-priority,.ticket-compact-row>.status-pill,.ticket-compact-row>time{grid-column:2}.ticket-row-arrow{grid-column:3;grid-row:1/4}.ticket-message{max-width:95%}}

/* Vista individual del ticket: una sola columna, jerarquía compacta y acciones explícitas. */
.ticket-status-summary{grid-template-columns:repeat(6,minmax(0,1fr))}
.workflow-dot.status-reopened{background:#a565d6;box-shadow:0 0 0 5px color-mix(in srgb,#a565d6 15%,transparent)}
.ticket-status-reopened{background:#f1e8fb;color:#71429b}
[data-theme="dark"] .ticket-status-reopened{background:#3b294d;color:#d4a8f5}
.ticket-detail-page{max-width:1320px}
.ticket-detail-heading{align-items:center;margin-bottom:22px}
.ticket-detail-heading h1{max-width:900px;font-size:clamp(27px,2.8vw,36px);line-height:1.18;letter-spacing:-.025em}
.back-button{display:inline-flex;align-items:center;justify-content:center;gap:8px;flex:none;border:1px solid var(--line);background:var(--surface);color:var(--ink);text-decoration:none;box-shadow:0 5px 14px color-mix(in srgb,var(--navy) 7%,transparent)}
.back-button:hover{border-color:color-mix(in srgb,var(--teal) 38%,var(--line));background:color-mix(in srgb,var(--surface) 91%,var(--teal-soft));color:var(--navy)}
.back-button svg{width:15px;height:15px;fill:none;stroke:currentColor;stroke-width:2;transform:rotate(180deg)}
.ticket-detail-stack{display:grid;gap:18px}
.ticket-facts-horizontal{display:grid;grid-template-columns:minmax(150px,1.15fr) repeat(6,minmax(105px,1fr));gap:0;align-items:stretch;padding:0;overflow:hidden}
.ticket-facts-horizontal h2{display:flex;align-items:center;margin:0;padding:18px 20px;font:750 15px "Manrope"}
.ticket-facts-horizontal span{display:flex;flex-direction:column;justify-content:center;gap:5px;min-width:0;padding:16px 18px;border:0;border-left:1px solid var(--line)}
.ticket-facts-horizontal span:last-of-type{border-bottom:0}
.ticket-facts-horizontal small{font-size:9px;letter-spacing:.07em;text-transform:uppercase}
.ticket-facts-horizontal strong{overflow-wrap:anywhere;font-size:12px;line-height:1.4}
.ticket-facts-horizontal.client-facts{grid-template-columns:minmax(150px,1.15fr) repeat(4,minmax(120px,1fr)) auto}
.ticket-facts-horizontal form{display:flex;align-items:center;padding:14px 18px;border-left:1px solid var(--line)}
.ticket-management-panel{display:grid;gap:18px;padding:24px}
.management-heading{display:grid;grid-template-columns:1fr minmax(230px,320px);align-items:end;gap:24px;padding-bottom:18px;border-bottom:1px solid var(--line)}
.management-heading h2{margin:4px 0 0;font:750 20px "Manrope"}
.management-heading .eyebrow{margin:0}
.ticket-management-panel textarea{min-height:132px}
.ticket-conversation{overflow:hidden}
.ticket-conversation>h2{font-size:17px}
.ticket-origin>p{font-size:14px}
@media(max-width:1100px){.ticket-status-summary{grid-template-columns:repeat(3,1fr)}.ticket-facts-horizontal,.ticket-facts-horizontal.client-facts{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-facts-horizontal h2{grid-column:1/-1;border-bottom:1px solid var(--line)}.ticket-facts-horizontal span{border-left:0;border-bottom:1px solid var(--line)}.ticket-facts-horizontal span:nth-of-type(even){border-left:1px solid var(--line)}.ticket-facts-horizontal form{border-left:1px solid var(--line)}}
@media(max-width:700px){.ticket-detail-heading{align-items:flex-start}.ticket-detail-heading h1{font-size:27px}.ticket-detail-heading .back-button{width:100%}.ticket-status-summary{grid-template-columns:1fr 1fr}.ticket-facts-horizontal,.ticket-facts-horizontal.client-facts{grid-template-columns:1fr}.ticket-facts-horizontal h2,.ticket-facts-horizontal span,.ticket-facts-horizontal span:nth-of-type(even),.ticket-facts-horizontal form{grid-column:1;border-left:0;border-bottom:1px solid var(--line)}.ticket-facts-horizontal form .btn{width:100%}.management-heading{grid-template-columns:1fr}.ticket-management-panel{padding:20px}.message-thread{padding:0 18px 20px}.ticket-origin{padding:20px}}